Payment and Cancellation Policy
At Elevate Literacy and Learning, I value the time we spend together and want scheduling and payment to be as simple and stress-free as possible for families. The following policies help me keep appointment times available and provide consistent support to every student and family.
Payment
Payment is due at the time of scheduling unless other arrangements have been made in advance. Your appointment is confirmed once payment has been received.
Payment may be made through Zelle, Venmo, or PayPal.
Cancellations and Rescheduling
I understand that life happens and plans sometimes need to change. If you need to cancel or reschedule a session, please provide as much notice as possible.
12 hours or more before your appointment: No charge. Any payment already made may be refunded or applied to a rescheduled session.
Less than 12 hours before your appointment: A fee of 50% of the scheduled session rate will apply.
No-shows: The full session rate will be charged.
Whenever possible, I am happy to work with you to find another appointment time. These policies help protect the time reserved specifically for your family while allowing me to continue providing reliable and personalized support to all of my clients.
Call or email to schedule.
Thank you for understanding and for trusting Elevate Literacy and Learning to support your family.
Support. Encourage. Empower. Every step of the way.